TrioMarkets is an online CFD broker offering access to a range of financial markets through CFDs on Forex, Shares, Indices, Commodities and other available instruments via the MetaTrader 4 trading platform.
The TrioMarkets brand is operated by EDR Financial Ltd, a Cyprus Investment Firm (CIF) authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC). As a regulated investment firm, EDR Financial Ltd operates in accordance with the applicable European regulatory framework, including MiFID II.
TrioMarkets provides access to its available CFD markets through MetaTrader 4, together with account services and customer support.
Individuals who meet our eligibility requirements can apply for a trading account with TrioMarkets through our online registration process. We welcome applications from many countries where our services may legally be provided.
To comply with regulatory requirements, all applicants must complete our identity verification process and provide the required documentation before opening a live trading account.
Please note that our services are not available to residents of certain jurisdictions, including the United States, Iran, Indonesia and the Democratic People’s Republic of Korea (DPRK). The distribution of our services is also not directed to the Belgian public or residents of the State of Israel.
If you are unsure whether our services are available in your country, our support team will be happy to assist you before you begin your application.
Opening a trading account with TrioMarkets is completed online.
Complete the online registration form, provide the requested personal information, upload the required verification documents and complete the applicable appropriateness assessment and other information required as part of the account-opening process. Once your application has been reviewed and approved, you will receive your account details and may fund your account to begin trading.
Identity verification and the applicable onboarding requirements must be completed before a live trading account can be activated.
Yes. TrioMarkets offers demo accounts that allow you to explore the MetaTrader 4 platform and practise trading in a simulated environment using virtual funds.
No real money is placed at risk when using a demo account. However, demo trading does not fully reproduce all conditions that may apply to live trading, including actual execution, liquidity, slippage and other market conditions.
You can request a demo account through our website.
Creating your online profile only takes a few minutes. Once all required information and supporting documents have been submitted, our team reviews each application manually.
In most cases, accounts are verified within the same business day, and many applications are approved within just a few hours when all documentation has been provided correctly.
If additional information or clarification is required, our team will contact you promptly to help complete the verification process as quickly as possible.
Yes. TrioMarkets accepts both individual and corporate account applications.
Companies wishing to open a corporate trading account will be required to provide additional documentation to verify the legal entity, its directors, shareholders, authorised signatories and beneficial owners, in accordance with applicable anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Our onboarding team will guide you through the required documentation and assist throughout the application process to ensure your corporate account is opened as efficiently as possible.
Due to regulatory and legal requirements, TrioMarkets cannot provide services in certain jurisdictions.
At the time of writing, our services are not available to residents of the United States of America, the Islamic Republic of Iran, the Republic of Indonesia and the Democratic People’s Republic of Korea (DPRK). In addition, our services are not directed to the Belgian public or residents of the State of Israel.
Country restrictions may change over time as regulatory requirements evolve. If you are unsure whether you are eligible to open an account, please contact our support team before submitting your application.
Previous trading experience is not necessarily required to apply for an account with TrioMarkets.
However, as a regulated investment firm, we are required to assess whether the products and services offered are appropriate for you. During the account-opening process, you will be asked questions about your knowledge and experience relevant to CFDs and leveraged trading, together with other information required for onboarding.
Where the information provided indicates that a product or service may not be appropriate for you, TrioMarkets will provide the applicable warning in accordance with regulatory requirements.
Yes. TrioMarkets is the trading name of EDR Financial Ltd, a Cyprus Investment Firm (CIF) authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC) under Licence No. 268/15.
As a regulated investment firm, we operate in accordance with the Markets in Financial Instruments Directive (MiFID II), which establishes common standards for investor protection, transparency and the provision of investment services across the European Economic Area (EEA).
Being regulated means that TrioMarkets must comply with strict financial, operational and compliance requirements designed to safeguard clients and promote fair, transparent trading practices.
Choosing a regulated broker means that the investment firm is subject to regulatory requirements and ongoing supervisory oversight.
As a CySEC-regulated investment firm, EDR Financial Ltd operates under the European regulatory framework, including requirements relating to the safeguarding of client funds, conduct of business, order execution, complaints handling, conflicts of interest and the provision of information on products, costs and risks.
Eligible clients may also benefit from the Investor Compensation Fund (ICF), subject to the applicable eligibility requirements and conditions.
Regulation provides important investor protections but does not eliminate the risks associated with CFD trading or the possibility of loss.
TrioMarkets is operated by EDR Financial Ltd, which is authorised and supervised by the Cyprus Securities and Exchange Commission (CySEC).
CySEC is the financial regulatory authority responsible for licensing and supervising Cyprus Investment Firms (CIFs). Its role is to ensure that regulated firms comply with European financial regulations, safeguard client interests and maintain appropriate standards of governance, financial stability and operational integrity.
As a CySEC-regulated broker, TrioMarkets is subject to ongoing regulatory supervision, regular compliance reviews and reporting obligations.
MiFID II (Markets in Financial Instruments Directive II) is the European regulatory framework governing investment firms and financial markets across the European Union and the European Economic Area.
Its objectives include strengthening investor protection, improving market transparency and establishing common requirements for the provision of investment services.
As a CySEC-regulated investment firm, EDR Financial Ltd is subject to applicable MiFID II requirements, including client categorisation, appropriateness assessments where required, safeguarding of client assets, order execution requirements and the provision of clear information regarding products, costs and risks.
Yes. Client funds are held separately from the company’s own operating funds in accordance with applicable safeguarding requirements.
Keeping client money in segregated accounts helps ensure that client funds are not used for the company’s day-to-day business operations or for purposes unrelated to the provision of investment services.
Segregation of client funds is an important safeguard under the applicable regulatory framework.
Yes. Negative balance protection applies to Retail Clients in relation to CFDs on a per-account basis.
This protection limits a Retail Client’s aggregate liability for all CFDs connected to a CFD trading account to the funds in that account. Accordingly, a Retail Client cannot be required to pay additional amounts as a result of CFD trading losses on that account.
Negative balance protection does not prevent a Retail Client from losing all funds held in the relevant CFD trading account. Different protections may apply to clients classified as Professional Clients.
Yes. EDR Financial Ltd is a member of the Investor Compensation Fund (ICF).
The ICF is intended to secure covered claims of eligible clients against an ICF member where the applicable legal conditions for compensation are satisfied.
Eligibility and compensation are subject to the applicable legislation, exclusions and conditions. For full details regarding eligibility, scope of coverage and applicable terms, please refer to our Investor Compensation Fund Policy, available in the Legal Documents section of our website.
Client money is held in segregated accounts, separate from the company’s own funds, in accordance with applicable safeguarding requirements.
EDR Financial Ltd also maintains internal controls and procedures relating to the handling and safeguarding of client funds. Eligible clients may additionally be covered by the Investor Compensation Fund (ICF), subject to the applicable eligibility requirements and conditions.
Further information is available in the relevant legal and regulatory documents on our website.
TrioMarkets has established a Conflicts of Interest Policy and related procedures designed to identify, prevent and manage conflicts of interest that may arise in the course of providing investment services.
Where organisational and administrative arrangements are not sufficient to prevent a material risk of damage to a client’s interests, the relevant conflict will be disclosed to the client where required by applicable law before the relevant business is undertaken.
For further information, please refer to our Conflicts of Interest Policy, available in the Legal Documents section of our website.
Under MiFID II, clients are categorised in accordance with the applicable regulatory criteria. The principal categories are Retail Clients, Professional Clients and, where applicable, Eligible Counterparties.
Retail Clients receive the highest level of regulatory protection. Professional Clients are subject to a different regulatory treatment because they are considered, or have been assessed, as possessing the knowledge, experience and expertise required under the applicable rules. As a result, certain protections available to Retail Clients may not apply to Professional Clients.
Client categorisation affects the regulatory protections and, where applicable, the trading conditions associated with the account.
Yes. A Retail Client may request to be treated as an Elective Professional Client in accordance with MiFID II.
The applicable assessment includes both quantitative criteria and an assessment by the firm of the client’s expertise, experience and knowledge. As a minimum, at least two of the three quantitative criteria prescribed by MiFID II must be satisfied, relating to trading activity, the size of the client’s financial instrument portfolio and relevant professional experience in the financial sector.
Meeting the quantitative criteria does not automatically result in Professional Client classification. Each request is assessed individually and the prescribed procedure must be completed. Professional Client status also results in the loss of certain regulatory protections available to Retail Clients.
Retail Clients benefit from a range of investor protection measures under the applicable European regulatory framework.
For Retail Clients trading CFDs, these protections include leverage limits, margin close-out protection on a per-account basis, negative balance protection on a per-account basis and the applicable standardised risk warning. Retail Clients also benefit from the wider MiFID II conduct-of-business framework, including requirements relating to client information, appropriateness, order execution and safeguarding of client assets.
Eligible clients may also be covered by the Investor Compensation Fund (ICF), subject to the applicable eligibility requirements and conditions.
Leverage allows traders to control larger market positions with a smaller initial investment. While this can increase potential returns, it also significantly increases the risk of losses.
To strengthen investor protection, the European Securities and Markets Authority (ESMA) introduced leverage limits for Retail Clients trading CFDs. These restrictions are designed to reduce excessive risk and encourage responsible trading practices.
Clients who qualify as Professional Clients under MiFID II may be eligible for different leverage conditions, subject to regulatory requirements and approval.
Margin close-out protection is a regulatory safeguard applicable to Retail Clients trading CFDs.
It operates on a per-account basis. Where the funds in a Retail Client’s CFD trading account fall below 50% of the total initial margin required for the open CFD positions, one or more open CFD positions must be closed in accordance with the applicable product intervention requirements.
Margin close-out protection does not prevent losses and does not guarantee that funds will remain in the account.
Retail Clients benefit from negative balance protection in relation to CFDs on a per-account basis.
This means that a Retail Client’s aggregate liability for all CFDs connected to a CFD trading account is limited to the funds in that account. A Retail Client may therefore lose all funds held in the relevant CFD trading account, but cannot be required to pay additional amounts as a result of CFD trading losses on that account.
Different protections may apply to clients classified as Professional Clients. For further information about the risks associated with CFD trading, please refer to our Risk Disclosure Statement.
To comply with European regulatory requirements, all clients must complete an identity verification process before opening a live trading account.
For individual accounts, you will generally be asked to provide:
– A valid government-issued Passport or National Identity Card.
– A recent Proof of Address, such as a utility bill or bank statement issued within the last three months.
Additional documentation may be requested where required by applicable regulations or to verify specific information provided during the account opening process.
Our team will review your documents and contact you if any further information is needed.
Identity verification is a legal and regulatory requirement for regulated investment firms and forms part of the Know Your Customer (KYC) and Anti-Money Laundering (AML) framework.
As a CySEC-regulated investment firm, EDR Financial Ltd is required to identify and verify its clients and, where applicable, obtain additional information required under the relevant regulatory requirements.
Verification also helps protect the integrity of client accounts and supports the prevention of fraud, financial crime and misuse of financial services.
Once all required documents have been uploaded, our onboarding team will review your application as quickly as possible.
In most cases, verification is completed within the same business day, and many applications are approved within just a few hours when all documentation has been submitted correctly.
If additional information or supporting documents are required, we will contact you promptly to help complete the verification process without unnecessary delays.
No. In accordance with applicable regulatory requirements, your identity must be successfully verified before your live trading account can be activated.
This means you must complete the verification process and receive approval from our onboarding team before funding your account and placing trades.
Completing verification helps ensure a secure trading environment and enables TrioMarkets to meet its legal obligations under European financial regulations.
There are several reasons why a verification request may not be approved on the first submission.
The most common reasons include expired identification documents, unclear or incomplete copies, proof of address documents that do not meet the required criteria, or discrepancies between the information provided during registration and the supporting documentation.
If your verification cannot be completed, our team will explain what additional information or documents are required so you can resubmit your application as quickly as possible.
Yes. If your personal information changes, such as your residential address, telephone number or other account details, please contact our team.
Depending on the type of change requested, you may be asked to provide updated supporting documentation to verify the new information before your account records can be amended.
Keeping your personal information up to date helps ensure compliance with regulatory requirements and allows us to provide uninterrupted service.
Yes. Clients may open multiple trading accounts under the same profile, subject to approval and compliance with our internal procedures.
Having multiple accounts can be useful for managing different trading strategies, separating portfolios or using different account settings.
If you require additional trading accounts, simply contact our support team or submit a request through your Client Portal, and our team will assist you with the process.
Yes. TrioMarkets offers joint trading accounts for eligible applicants.
All account holders must complete the required identity verification process and provide the necessary documentation in accordance with applicable regulatory requirements. Each applicant must also satisfy our onboarding and compliance procedures before the account can be activated.
If you would like to open a joint account, please contact our support team, who will guide you through the application process and explain the documentation required.
Yes. You may request the closure of your trading account at any time by contacting our customer support team.
Before an account can be closed, any open trading positions must be closed, and any remaining account balance must be withdrawn or otherwise resolved. Once all outstanding matters have been completed, our team will process your request and confirm when your account has been successfully closed.
If you have multiple trading accounts, you may also request the closure of individual accounts while keeping your Client Profile active.
TrioMarkets offers a range of live trading accounts designed to suit different trading styles, experience levels and investment objectives.
Our account offering includes the Basic, Standard, Advanced and Premium ECN account types. Each account provides access to the same financial markets through the MetaTrader 4 (MT4) trading platform while offering different trading conditions, including spreads, commissions and minimum deposit requirements.
Detailed information about each account type is available on our Account Types page, where you can compare the available features and choose the account that best meets your trading needs.
All TrioMarkets account types provide access to the MetaTrader 4 platform and the available range of CFDs, including CFDs on Forex, Shares, Indices, Commodities and other available markets.
The main differences between account types relate to the applicable trading conditions, such as minimum deposit requirements, spreads and commission structure.
You can compare the available account types and their current conditions on our Account Types page before opening a trading account.
The minimum deposit required to open a live trading account with TrioMarkets is 100 USD or 100 EUR, depending on your selected account currency.
Some account types are designed for more experienced traders and require a higher minimum deposit. The applicable minimum deposit is clearly displayed on our Account Types page before you complete your application.
Deposits can be made using one of the payment methods supported by TrioMarkets and are credited once successfully processed.
TrioMarkets currently offers live trading accounts in USD and EUR.
Selecting the account currency that best matches your preferred funding method can help reduce unnecessary currency conversion costs when depositing or withdrawing funds.
Your account currency is selected during the account opening process and cannot generally be changed once the account has been created. If you require a different base currency, our support team can assist you in opening an additional trading account.
Yes. If your trading requirements change over time, you may request to change your account type.
Our team will review your request and advise you of the available options based on your account status and the eligibility requirements of the requested account type.
If necessary, we may recommend opening a new trading account under your existing Client Profile to ensure the most appropriate trading conditions are applied.
The maximum leverage available depends on your client classification, the financial instrument being traded and the applicable European regulatory requirements.
Retail Clients are subject to leverage limits established by the European Securities and Markets Authority (ESMA), while eligible Professional Clients may qualify for higher leverage levels following a successful classification assessment.
For detailed information about leverage by asset class, please refer to our Trading Conditions page.
Yes. Eligible clients may request to be classified as Professional Clients in accordance with MiFID II.
Applications are assessed individually against the applicable regulatory criteria and procedures, including the client’s trading activity, financial instrument portfolio and relevant professional experience. Supporting documentation may be required.
Meeting the applicable quantitative criteria does not automatically guarantee Professional Client classification. Clients classified as Professional Clients should also be aware that certain regulatory protections available to Retail Clients will no longer apply.
TrioMarkets provides access to a range of CFDs across multiple underlying markets.
Depending on the products available on your account, this may include CFDs on Forex, Shares, Indices, Commodities and other available asset classes through the MetaTrader 4 (MT4) platform.
For the current list of available instruments and their applicable trading conditions, please refer to our Markets page.
Trading hours vary depending on the financial instrument and generally follow the opening hours of the relevant underlying market.
Forex is typically available 24 hours a day during the trading week, while Shares, Indices, Commodities and other instruments follow their respective market trading sessions.
Trading hours may also be affected by public holidays, daylight saving time changes or specific market events. Clients should always check the applicable trading schedule on the MetaTrader 4 (MT4) platform before placing a trade.
TrioMarkets offers variable spreads that depend on the account type, financial instrument and prevailing market conditions.
Different account types provide different spread conditions, allowing clients to select an account that best suits their trading profile. Spreads may widen during periods of reduced liquidity, increased volatility, major economic announcements or around market opening and closing times.
For indicative spreads and a comparison of our available account types, please refer to our Account Types page.
Most TrioMarkets account types offer commission-free trading, with trading costs primarily incorporated into the spread.
Our Premium ECN account operates with tighter spreads and a separate trading commission.
The applicable trading costs depend on your account type and the instrument being traded. Full information regarding spreads, commissions and other applicable charges is available on our Account Types pages.
Yes. Positions that remain open overnight may be subject to financing charges, commonly known as swaps or rollover fees.
Swap rates vary depending on the financial instrument, position direction and prevailing market conditions. Depending on these factors, an overnight adjustment may result in either a debit or a credit to your trading account.
A triple swap adjustment is generally applied on Wednesdays, while for Indices, Cryptocurrencies and Shares, the triple swap is generally applied on Fridays.
Yes. Scalping is permitted at TrioMarkets.
Clients may use short-term trading strategies and open and close positions according to their preferred trading approach, subject to our trading terms and applicable market conditions.
As with any trading strategy, clients should take into consideration factors such as spreads, execution conditions, volatility and liquidity, particularly when trading over very short timeframes.
Yes. TrioMarkets allows the use of Expert Advisors (EAs) and automated trading strategies on the MetaTrader 4 (MT4) platform.
EAs can be used to automate trading decisions, execute predefined strategies and manage positions according to parameters established by the trader.
Clients remain responsible for the configuration, monitoring and performance of any automated trading system used on their account. The use of an EA does not guarantee trading performance or eliminate the risks associated with CFD trading.
Yes. Hedging is permitted on TrioMarkets trading accounts.
Hedging allows traders to hold opposing positions on the same or correlated financial instruments as part of their trading or risk-management strategy.
Clients should be aware that hedged positions may still be subject to spreads, financing charges, margin requirements and other applicable trading conditions.
Slippage is the difference between the price at which you request a trade and the price at which the order is actually executed.
It can occur when market prices move rapidly between the time an order is submitted and executed, particularly during periods of high volatility, major economic announcements, market openings or reduced liquidity.
Slippage can be either positive or negative. As market execution depends on available prices and liquidity, the requested price cannot always be guaranteed.
Yes. Market conditions can change significantly during periods of high volatility, major economic announcements, geopolitical events or reduced market liquidity.
During such periods, spreads may widen, prices may move rapidly and slippage may occur. Available liquidity and execution conditions may also differ from those experienced under normal market conditions.
These changes are a natural consequence of underlying market conditions and can affect both manual and automated trading strategies.
Clients should carefully monitor their positions, available margin and overall exposure when trading during volatile market conditions.
TrioMarkets offers several methods for funding your trading account, including Bank Transfer, Visa, Mastercard, Skrill and Neteller.
Available payment methods may vary depending on your country of residence, account currency and other applicable conditions.
Bank Transfers can be made in USD, EUR, GBP and CHF, while card and e-wallet deposits are available in USD and EUR. For the latest information regarding available methods, limits and processing times, please refer to our Deposits & Withdrawals page.
The minimum initial deposit required to open a TrioMarkets trading account is 100 USD or 100 EUR, depending on your selected account currency.
Please note that certain account types require a higher minimum deposit.
For subsequent deposits, minimum transaction amounts may vary depending on the payment method used. Full details are available on our Deposits & Withdrawals page.
TrioMarkets does not charge fees for deposits made using the payment methods currently available on our platform.
Bank Transfers, Visa, Mastercard, Skrill and Neteller deposits are processed without deposit fees from TrioMarkets.
Please note that your bank, card provider, e-wallet provider or other financial intermediary may apply its own transaction or currency conversion charges. Any such third-party fees are outside TrioMarkets’ control.
Withdrawal requests can be submitted securely through your Client Portal.
Once logged in, select the withdrawal option, choose an available payment method, enter the amount you wish to withdraw and submit your request.
For security and regulatory purposes, withdrawals are subject to verification and applicable Anti-Money Laundering (AML) requirements. In general, funds are returned using the same payment method originally used to fund your account.
TrioMarkets aims to process withdrawal requests as quickly as possible.
Withdrawals made through Visa, Mastercard, Skrill and Neteller are generally processed within one working day, while Bank Transfers generally take between 1 and 3 working days.
Please note that these are indicative processing times. Once funds have been processed by TrioMarkets, the time required for them to appear in your account may also depend on your bank, card issuer or payment provider.
Additional verification or regulatory checks may occasionally result in longer processing times.
Yes. Withdrawal fees depend on the payment method selected.
Withdrawals made through Visa, Mastercard, Skrill and Neteller are subject to a fee of 1% of the withdrawal amount.
For Bank Transfers, a fee of 1.5% applies, with a minimum charge of 15 and a maximum charge of 50 in the applicable base currency.
Minimum withdrawal amounts and other applicable conditions may also vary by payment method. Please refer to our Deposits & Withdrawals page for the latest information.
As a general rule, funds must be returned to the same payment method or source originally used to fund your account.
This requirement forms part of our Anti-Money Laundering (AML) and security procedures and helps protect clients against fraud and unauthorised transactions.
Where returning funds to the original payment method is not possible, an alternative withdrawal method may be considered subject to verification and approval by our team.
A withdrawal may be delayed or declined if additional information or verification is required before the transaction can be processed.
Common reasons include incorrect payment details, insufficient available funds, payment method restrictions, outstanding verification requirements or additional Anti-Money Laundering (AML) and security checks.
Open positions and existing margin requirements may also affect the amount available for withdrawal.
If additional information is required, our team will contact you to help resolve the request as quickly as possible.
No. TrioMarkets does not accept third-party deposits or withdrawals.
The name of the account holder on the bank account, payment card or e-wallet used for a transaction must correspond to the name registered on your TrioMarkets account.
This policy forms part of our Anti-Money Laundering (AML) and security procedures and is designed to protect both our clients and the integrity of the payment process.
If you are unsure whether a particular payment method can be used, please contact our support team before initiating the transaction.
Yes. You may request a withdrawal while you have open trading positions, provided that sufficient funds remain in your account to maintain the required margin levels.
Before requesting a withdrawal, it is important to consider the impact that removing funds may have on your available margin and existing positions.
If a withdrawal would result in insufficient available margin, the request may not be processed for the full amount. Clients are responsible for maintaining adequate margin to support their open positions and should carefully review their account status before submitting a withdrawal request.
TrioMarkets provides its clients with MetaTrader 4 (MT4), one of the world’s most widely used trading platforms.
MT4 provides access to advanced charting tools, multiple order types, technical indicators and a range of features designed to support both new and experienced traders.
Through a single platform, TrioMarkets clients can access the available CFD markets, monitor their positions and manage their trading activity efficiently.
Yes. MetaTrader 4 (MT4) allows you to access and manage your trading account from your mobile device.
The MT4 mobile application is available for both iOS and Android, allowing you to monitor the markets, view charts, place and manage orders and follow your open positions while away from your computer.
You can log in using your TrioMarkets MT4 account credentials and access the same trading account across your compatible devices.
Yes. TrioMarkets clients can access MT4 WebTrader directly through their Client Portal.
WebTrader allows you to access your trading account through a compatible web browser without installing additional trading software.
You can monitor the markets, analyse price movements and manage your trading positions online using your existing MT4 account credentials.
Simply log in to your Client Portal to access the WebTrader platform.
Yes. VPS (Virtual Private Server) solutions are available to TrioMarkets clients.
A VPS can be particularly useful for traders who use automated strategies or Expert Advisors and require their trading platform to remain connected for extended periods without relying on their personal computer.
Availability and applicable conditions may vary. Please contact our customer support team for further information about the VPS solutions currently available and the applicable requirements.
Yes. You can access the same TrioMarkets trading account from multiple compatible devices using your MT4 login credentials.
For example, you can monitor your account from your desktop computer and later access the same account through the MT4 mobile application or WebTrader.
Your open positions and trading activity are associated with your trading account, allowing you to manage your account across the different MT4 access methods available through TrioMarkets.
Yes. An inactivity fee may apply if there are no transactions on your Trading Account, including deposits, withdrawals or trading activity, for a period of at least three consecutive months.
In such cases, TrioMarkets reserves the right to charge a monthly inactivity/maintenance fee of 30 USD/EUR in the applicable base currency, regardless of the account type or financial instruments available on the account.
The applicable fee may be deducted from funds held in your account. Clients will be notified from time to time regarding any applicable inactivity charges.
For complete information, please refer to the applicable Client Service Agreement.
Yes. Currency conversion charges may apply when a transaction requires conversion between different currencies.
If, for example, a deposit, withdrawal or other transaction is made in a currency different from your account’s base currency, the amount may need to be converted. In addition to the applicable exchange rate, a currency conversion charge may apply.
Your bank, card issuer or payment provider may also apply its own conversion rates or additional charges, which are outside TrioMarkets’ control.
Where possible, using a payment method in the same currency as your trading account can help reduce unnecessary conversion costs.
When trading CFDs, it is important to consider all potential costs associated with your trading activity.
Depending on your account type, the instrument traded and how long a position remains open, trading costs may include the spread, trading commissions where applicable, and overnight financing charges (swaps).
Other non-trading costs may also apply in certain circumstances, including withdrawal fees, currency conversion charges and inactivity fees.
Applicable costs can vary depending on the product, account type and payment method used. Clients should review the relevant trading and payment conditions before entering into transactions.
TrioMarkets provides information about the fees and charges associated with its services through its website, trading platform and contractual documentation, as applicable.
Relevant costs may include spreads, commissions, overnight financing charges, payment-related fees, currency conversion charges and inactivity fees, depending on the financial instrument, account type, market conditions and payment method used.
Third-party providers, such as banks, card issuers or payment service providers, may also apply charges independently of TrioMarkets. Clients should review the applicable costs and conditions before trading or carrying out payment transactions.
TrioMarkets provides access to its regulatory and legal documentation through the Legal Documents section of our website.
This includes important documents such as our Client Service Agreement, Risk Disclosure Statement, Order Execution Policy, Complaints Handling Policy, Client Categorisation Policy, Investor Compensation Fund information, Conflicts of Interest Policy, Privacy Policy and more.
We encourage all clients to review the relevant documents before opening an account and trading with TrioMarkets.
The Order Execution Policy explains how TrioMarkets handles and executes client orders and the measures we take to achieve the best possible result for our clients in accordance with applicable regulatory requirements.
The policy covers important factors that may affect execution, including price, costs, speed, likelihood of execution and settlement, order size and other relevant considerations.
It also provides information regarding execution venues and the procedures followed when executing client orders.
Clients are encouraged to review the policy to understand how their orders are handled when trading through TrioMarkets.
TrioMarkets has established a formal Complaints Handling Policy for the handling of client complaints.
Clients may contact Customer Support regarding service-related enquiries or issues. A client who wishes to make a formal complaint may submit it directly in accordance with the procedure set out in the Complaints Handling Policy; prior referral to Customer Support is not required.
Formal complaints are handled in accordance with the applicable procedures and regulatory requirements. Once a formal complaint has been received, the client will be provided with a Unique Reference Number (URN), which should be used in future communications regarding the complaint.
If you wish to submit a formal complaint, you should complete the Complaints Form provided in our Complaints Handling Policy and provide all relevant information and supporting documentation relating to the matter.
Complaints should generally be submitted within 12 months of the event giving rise to the complaint.
A completed complaint can be submitted by email to info@triomarkets.eu. Complaints may also be submitted in person or by post to our registered office in Limassol, Cyprus.
TrioMarkets will acknowledge receipt of a formal complaint and provide a Unique Reference Number (URN) within five working days.
For complete information regarding the procedure and applicable timelines, please refer to our Complaints Handling Policy.
Under MiFID II, clients are categorised in accordance with the applicable regulatory criteria as Retail Clients, Professional Clients or, where applicable, Eligible Counterparties.
Retail Clients receive the highest level of regulatory protection. Professional Clients and Eligible Counterparties are subject to different regulatory treatment, and certain protections available to Retail Clients may not apply.
Our Client Categorisation Policy explains the applicable categories, the criteria and procedures for categorisation or re-categorisation, and the regulatory protections associated with each category.
TrioMarkets’ Conflicts of Interest Policy establishes the procedures used to identify, prevent and manage potential conflicts of interest that may arise between the company, its employees, its clients or other relevant parties.
The policy is designed to ensure that client interests are appropriately protected and that clients are treated fairly.
Where a potential conflict cannot be effectively prevented, TrioMarkets applies appropriate measures to manage the conflict and, where required, disclose relevant information to affected clients.
The complete Conflicts of Interest Policy is available in the Legal Documents section of our website.
TrioMarkets’ Privacy Policy explains how we collect, use, process, store and protect personal information provided by our clients and website users.
It describes the types of personal data we may collect, the purposes for which information is processed, circumstances in which information may be shared and the rights available to individuals regarding their personal data.
As a regulated European investment firm, EDR Financial Ltd processes personal data in accordance with applicable data protection requirements, including the General Data Protection Regulation (GDPR).
The complete Privacy Policy is available in the Legal Documents section of our website.
TrioMarkets takes appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Personal data is collected and processed for legitimate purposes, including account administration, regulatory compliance, identity verification, transaction processing and the provision of our services.
Access to personal information is restricted according to operational and regulatory requirements, and data is handled in accordance with applicable data protection legislation, including the GDPR.
Clients also have rights regarding their personal information under applicable data protection laws. Further details about how we process personal data and how you may exercise your rights are available in our Privacy Policy.
TrioMarkets provides several ways to contact our customer support team.
You can reach us through Live Chat, by email, by telephone, or by submitting a request through the Contact Form available on our website.
Our team can assist with account-related questions, platform support, deposits and withdrawals, verification and other general enquiries.
For the latest contact details, please visit our Contact Us page.
Our customer support team is available Monday to Friday, from 09:00 to 18:00 Cyprus time.
Cyprus operates on GMT+2 during winter and GMT+3 during summer, in accordance with daylight saving time.
Requests received outside our normal business hours can still be submitted by email or through our Contact Form and will be reviewed by our team during the next available business hours.
TrioMarkets applies technical and organisational measures designed to protect the security and confidentiality of client information against unauthorised access, misuse, loss, alteration or disclosure.
As a regulated European investment firm, EDR Financial Ltd processes personal data in accordance with applicable data protection requirements, including the General Data Protection Regulation (GDPR).
For more information about how personal information is collected, processed and protected, please refer to our Privacy Policy.
If you forget your Client Portal password, you can use the Forgot Password option available on the login page to request a password reset.
Instructions will be sent to the email address registered with your TrioMarkets account.
If you are unable to reset your password or require assistance with your trading platform credentials, please contact our customer support team. For security reasons, additional verification may be required before access to your account can be restored.
If you notice suspicious activity or believe that someone may have gained unauthorised access to your TrioMarkets account, contact our customer support team immediately.
You should also change your Client Portal and trading platform passwords and secure the email account associated with your TrioMarkets profile.
Never share your passwords or trading credentials with another person. Our team may ask you to complete additional identity verification and will take appropriate steps to help secure your account and investigate any suspicious activity.
There are several simple steps you can take to help protect your TrioMarkets account.
Use a strong and unique password, keep your Client Portal and MT4 credentials confidential, and never share login information with third parties. You should also ensure that the email account linked to your TrioMarkets profile is properly secured.
Be cautious of suspicious emails, messages, websites or individuals claiming to represent TrioMarkets, particularly if they request passwords, trading credentials or sensitive personal information.
If you are ever unsure whether a communication genuinely comes from TrioMarkets, contact our customer support team through the official contact details available on our website before taking any action.