Frequently Asked Questions
📍 General Information
TrioMarkets is headquartered in Grigori Afxentiou, 13&15, Ide Ioannou Court, Office 105, Mesa Geitonia, 4003, Limassol, Cyprus.
Yes, TrioMarkets is fully regulated by the Cyprus Securities and Exchange Commission (CySEC) under license number 268/15, in accordance with MiFID II standards.
We operate as a CFD broker, ensuring transparent and direct market access.
💳 Deposits & Withdrawals
We accept wire transfers, credit/debit cards, Skrill, and Neteller.
Accounts can be opened in EUR or USD. Deposits in other currencies will be automatically converted.
Withdrawals are processed via the original deposit method. A fee may apply. Please refer to the Deposits & Withdrawals page for details.
- Deposits: Instant to 2 business days (depending on method)
- Withdrawals: 1–5 business days
💼 Accounts & Verification
We offer a range of account types tailored for beginners, intermediate, and advanced traders. Visit our Account Types page for detailed specifications.
The minimum deposit required to open a trading account is €/$100.
- A valid government-issued photo ID (passport or national ID card)
- A proof of residence (utility bill, bank statement) issued within the last 6 months
Once all documents are correctly submitted, verification is usually completed within 24 hours.
Yes, joint accounts are allowed for first-degree relatives or holders of a shared bank account. Both parties must complete the verification process.
To close your account, please contact your account manager or email backoffice@triomarkets.eu .
📈 Trading
We support MetaTrader 4 (MT4), compatible with desktop, mobile, and web platforms.
You can trade CFDs on:
- Major, minor, and exotic Forex pairs
- Commodities (gold, oil, etc.)
- Global indices (S&P 500, FTSE, DAX)
- Shares
- Cryptocurrencies
The Forex market is open 24 hours a day, 5 days a week. Other markets vary — Please refer to our Trading Conditions Page.
Spreads vary by account type and market conditions. Some accounts offer raw spreads with low commissions. Full pricing is listed on the Trading Conditions page and Account Type page.
🔐 Security & Support
Yes. Client funds are held in segregated accounts at top-tier banks and are protected under CySEC regulations.
Yes, all retail accounts are protected from going into negative balance.
You can reach us via:
- Live Chat on our website
- Email: support@triomarkets.eu
- Phone: +357 22 222737
🧭 Getting Started
Register here, complete the KYC steps, make a deposit, and start trading.
Yes, we offer demo accounts to practice in real market conditions without risking real money.
